Senior Account Manager

Working closely with clients and the wider team, your focus will be 2-fold; Firstly, getting things planned, actioned and delivered on time & budget. And secondly, bringing your experience to really explore and push added-value thinking to make our client’s business better.

You…

• Know what it takes to manage a client successfully, with bags of experience across marketing disciplines
• Know your stuff and get excited by a client’s success
• Are always looking for ways to add value to the client’s brief
• Are highly organised and pro-active
• Are self-motivated
• Are outcomes-focused
• Have a likeable, sunny, optimistic outlook

Your responsibilities will include:

• Working across our varied client base, originating, managing and implementing marketing strategies and plans that deliver to the client’s ambitions
• Writing detailed internal briefs and managing the design execution, delivery of campaigns and all supporting on and off-line elements, ensuring consistency throughout
• Ensuring all briefs are in-line with the client’s positioning, strategy and brand
• Liaising with the client day-to-day, including meetings & minutes, status calls, setting & managing timelines, updates & proposals, contact reports and overall end-to end delivery of projects – right first time
• Focusing on delivering measurable results, such as traffic growth, enquiries, sign-ups or sales
• Sense-checking all studio output; working with the studio team to drive right-first-time outputs
• Using our internal system, THOR, to book studio resource, ensuring schedules are full, to deliver against timing plans
• Being responsible for tracking all your time in THOR, as well as checking that client’s retainers and timings are being used efficiently
• Working with the wider CS team to input into daily studio WIP, to manage expectations on delivery
• Inspiring, challenging and critiquing all studio output to ensure client’s brief is met and exceeded, bringing projects alive in a creative way
• Helping in refining and following best practice process, whilst holding the wider team accountable for this too
• Working closely with our digital performance team, to ensure the client’s key messaging is consistent both on & offline, supporting where necessary
• Challenging the digital performance team to ensure their output is aligned with the client’s needs
• Feeding into, reviewing and critiquing the monthly digital report, to ensure content is accessible, salient, reflects the month’s activities & progress and is in line with the client’s strategy
• Keeping website content consistent, refreshed and up-to-date in CRM capabilities
• Working with the Digital and wider CS teams to write (and proof) compelling copy with SEO at the forefront and in-line with brand guidelines
• Becoming an authority to your clients, instilling confidence with your consistent delivery
• Identifying opportunities for clients, above and beyond their requirements, to always add value and drive additional revenue opportunities for Think
• Carrying out pro-active competitor analysis to help sell-in new thinking
• Pro-actively keeping up-to-date with new and emerging trends in and beyond your client’s industries
• Working with the wider Think Studio team to share insights and inputs for new business proposals
• Managing upwards to ensure due process is followed across the wider business
• Working on internal brand positioning and realisation projects to take Think to the next level of growth

What you’ll get:

• You’ll be part of a hard-working & dedicated team within Think One – a communications company connected through marketing, technology and digital businesses
• You’ll have influence to help refine & improve processes and the band-width to use your experience to make better business for our clients
• We strive for a relaxed, friendly, collaborative approach to work
• 28 days paid holiday
• We run an evolving Think Perks scheme that includes bonus days off for outstanding work