Making the perfect customer experience.
Creating Better Business by getting deep insights to find efficiencies across the online and in-person patient experience.
With a legacy CRM that was confusing users, Practice Plan initially coming to us to help rescue their new system project.
With rich insights, we also resolved some key user experience frustrations via management information dashboards that create intuitive user flows to remove barriers. This CRM development also led us to also tackle an over-stretched call centre by proposing a patient-facing UX design solution with more accessible, meaningful FAQ’s.
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Creating Better Business for you
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